Under the two-year warranty policy, product believed to be a manufacturer or material (M+M) defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to Taylor St. Louis for inspection. At the discretion of Taylor St. Louis, if the issue is deemed a M+M defect, the product will be repaired and/or replaced and returned to the customer at Taylor’s cost via standard ground shipping. Replacement products may be sent after an assessment of the defective product claim. If the received product is deemed not to be an M+M defect, the customer will be notified and the product may be repaired and/or replaced at the customer’s cost.
Issues that are not covered under the warranties include but are not limited to:
-
Damages occurred while in transit in the recommended packaging/cases
- Destruction
- Failure to follow product instruction sheets and labeling
- Incorrect use
- Loss
- Mistreatment of product
- Natural disasters
- Standard wear and tear usage
- Theft
- Unauthorized alteration
- Vandalism
All Taylor St. Louis graphics produced for an indoor application hold a limited warranty of one year. All Taylor St. Louis graphics produced for an outdoor application hold a limited warranty of six months.
There is no warranty on cases, lighting or electrical unless they are found to be defective upon receipt – a claim must be reported to Taylor St. Louis within three business days of delivery.
Full Warranty Information